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‎05-10-2020 05:12 AM

HP Recommended
Product: pavilionD7D35EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

why does my desktop computer keep turning itself off.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2020 10:10 AM

HP Recommended

I took the fan and heat sink out of the computer and cleaned with isopropyl alcohol 99.9%. I then cleaned the thermal paste off the top of the pcu and then I reapplied with new thermal paste. This seems to have done the job.

View solution in original post

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4 REPLIES 4

‎05-10-2020 06:25 PM

HP Recommended

@chrissy-f,

Do you mean the screen goes blank or that it powers-off and you have to press the power button, and it starts the boot process? There is a big difference.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎05-11-2020 09:55 AM

HP Recommended

hi wb  2001 the screen goes black and it powers off, I then have to press the button to reboot it

Chrissy f

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‎05-17-2020 10:10 AM

HP Recommended

I took the fan and heat sink out of the computer and cleaned with isopropyl alcohol 99.9%. I then cleaned the thermal paste off the top of the pcu and then I reapplied with new thermal paste. This seems to have done the job.

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‎05-17-2020 11:25 AM

HP Recommended

Well done - Chrissy ... takes brains and skill to do that. Keep an eye on dust build-up on cooling fan blades and vent covers. It takes very little to disturb the balance (like the balancing weights on your car wheels - to keep them running smooth), and to disrupt flow through the vents (front and back - folks attend the back and often ignore the front).

 

 Keep well and keep smiling (I'm very impressed),

 

Rick

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