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‎09-12-2021 09:30 PM

HP Recommended
Product: Pavilion 500-214
Operating System: Microsoft Windows 10 (64-bit)

I made the problem when I deleted the recovery partition.  I then tried the reset and it failed, error NTFS FILE. I have been able to change the CMOS password so I can access Recovery.  Need to download the creation file but not able to for some reason.  Help is needed, thank you.   Warren

2 REPLIES 2

‎09-12-2021 10:54 PM

HP Recommended
@WDSam wrote:

I made the problem when I deleted the recovery partition.  I then tried the reset and it failed, ..

@WDSam 

 

That mean the normal way to rest is useless.  For (original) Windows 10. Please use Cloud Recovery tool:

 

                    https://support.hp.com/au-en/document/c06162205

 

Regards.

 

BH
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‎09-13-2021 12:18 PM

HP Recommended

Thank you for your response, I have been working with this critter for toooo long.  I downloaded the tool but on installing it asked for my product number and when I entered it was not accepted, not a valid number apparently.....Any help for that?

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