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‎03-15-2022 06:59 PM

HP Recommended
Product: HP EliteBook 840 G3 Notebook PC
Operating System: Microsoft Windows 11

hello

When I install win 10/11 for laptop it freezes and I can't move the mouse

checked the ram and ssd but no problem

I updated the bios but nothing

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2022 04:17 AM

HP Recommended

guys i found a fix that you should move the mouse while installing win 10

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎03-15-2022 07:27 PM

HP Recommended

@frid255 

 

What is it running now ? For Windows 11, it should say your machine does not meet requirements to install Windows 11. If you wish, you can

                  

               Installing Windows 11 on devices that don't meet minimum system requirements

 

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-15-2022 07:44 PM

HP Recommended

no i activate the tpm for installing win 11 
but this problem when i install win 10 and win 11

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‎03-15-2022 07:48 PM - edited ‎03-15-2022 07:54 PM

HP Recommended

Spoiler
Banhien

 

i try to install win 10 laptop froze and i try to install win 11 laptop froze too .
i plug the usb into my desktop its run 
ram isn't the problem 
and the ssd too

 

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‎03-17-2022 04:17 AM

HP Recommended

guys i found a fix that you should move the mouse while installing win 10

1 person found this reply helpful
Was this reply helpful? Yes No
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