• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-20-2025 06:10 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello , I've been having an issue over the last couple of days trying to update my windows , I've spoken to Microsoft support advisors to help me with this problem and they thought it would be best to contact HP directly. I spoke to a one individual who advised me that HP have more support and to update my processor first so i can upgrade my windows 11. my windows is currently windows 10 1909 ? My desktop has been checking for updates and is trying to update windows 10 22H2  but its currently stuck on a certain percentage , I've been trying to reset, restart and the percentage still remains, I also also advised to share my screen with Microsoft support to help fix the issue but quick assist will not load due to also needing updating , its not just this app but many others as well. The computer wont update any apps until the latest update is complete. I've followed steps given by Microsoft through live chat and I've been deleting files , downloading files (ISO) , following steps via emails and its not solving any thing. Could you please help me solve this issue as my desktop is causing everything to now not function correctly. If any more information is required i can send that other in a separate post/email.

thank you for your time ,

Mia.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.