2017-12 Desktop PC just set up -- no warranty? -- missing software keycode?

[Nerdmaster-Bri]

I bought this desktop PC in Dec. 2017, then it sat in a box while I was a caregiver.  Now I've finally set it up, and I have some dumb questions...

--What do I do about missing software keycode?  I bought MS Office with this PC, yet I have no Office keycode or disc, etc.

--Does this PC have no warranty, even though it was never opened or used?  It keeps locking up when I use Spectrum's email webpage, and I have to restart it.

--Can I use a wired keyboard with this?  The wireless keyboard is using a LOT of batteries, and when the batteries get low it repeats keys or doesn't respond.

--Can I use a wired mouse?  The wireless mouse is awful (too low for my hand, too sluggish).  

--How do I get the HP Assistant to work properly?  I get an error message when I run it.

Frankly, the wireless keyboard and mouse weren't designed for someone who is disabled to put batteries into them.  When the batteries die I have to ask or pay someone to put batteries in, and I can't use my PC during that time.  If I'd've known this would be equipped with wireless items I'd've bought a different PC.  I don't remember being told about the wireless items when I bought this, or the useless disk player (another item not designed for someone who is disabled to use).  

Thank you in advance for your help.

/Bri in Elma, NY USA

[Prométhée]

hi

Sorry, try to contact HP, because it's exceptional, but it's the date of purchase, which is taken into account, so no longer under warranty in this case

I don't understand if the software was included or not, because if it came with it, then there must have been a way to activate it, but probably not possible anymore, too late
But you have free options if you want?

You can use a wired keyboard and mouse, if you have two USB ports available, this should not be a problem

For hp assistant you are talking about this, if yes download the latest version if not

HP Support Assistant | HP® Official Site

[Nerdmaster-Bri]

Thanks for the help.  I ordered MS Office with the PC when I bought it in December 2017.  It's fully paid for, as far as I remember.  I would hope that the info could be looked up at HP to help me install and use what I paid for.  I had never installed that version of MS Office onto my old PC.

[Prométhée]

You bought office, where, website, in what form?
I ask because it seems to me that HP does not sell software separately?
If you bought office, you should have an activation key, provided by the reseller at least?

[Nerdmaster-Bri]

All I remember is buying MS Office WITH the PC as an add-on.  Maybe that sort of thing was done in 2017, I don't know, and maybe now it's not, I don't know, and I don't care. 

All I know is what I know, and I know I ordered and paid for MS Office to be included with my Hewlard Packette desktop PC in 2017.

[Nerdmaster-Bri]

For the record, I bought an extended warranty.  Please see form attached.

Will someone please help me so I don't have to waste 2 hours on the phone talking to a millennial at HP who has a bad headset and who merely reads prewritten scripts in monotone which aren't relevant?  Thank you in advance.

[Nerdmaster-Bri]

Let's try again for some actual help.  A redacted extended warranty form has been reposted as I was told the serial number could not be posted.  If more has to be redacted please tell me as I was only told the serial number couldn't be posted.  Again, thank you in advance for some help.

[Prométhée]

Sorry, this is a community of support, between users, most of the speakers are not employed by hp here
If you need help with warranty issues, see hp directly.
I flag the subject, in order to request that an hp agent contact you if possible, but I cannot tell you that you will get an answer.

for office, sorry, not knowing what to look for, I can't help you!

[Nerdmaster-Bri]

Thanks.

For the record, again, this desktop PC from Dec. 2017 is awful.  I remember paying a lot for it at the time, and thinking I was buying a high quality computer.  Instead I got garbage.  Examples...

--manual disk drive (mounted at 90°???) is low quality and useless

--wireless keyboard is poorly designed, too small, low quality, and frustrating

--wireless mouse is poorly designed, and just plain garbage

--too few USB ports

--tower, keyboard, mouse and speakers are all black, yet monitor is white (way to go HP shipping)

--speaker wires are way too short to produce stereo effect, and subwoofer is useless

--the internal WIFI sensor is useless (modem is barely 50 feet away), so I bought an add-on unit (taking up another UBS port)

--PC is just plain slow, and shouldn't be (my old HP tower is faster, and it's 12+ years old)

I bought a wired mouse and keyboard to replace the wireless POS's, but will not have enough USB ports for my external drive, etc.  Another design shortcoming.

I bought MS Office (also pricey) yet can't use it for the lack of a key code.  Way to go again HP shipping.

I wish I'd've had the time to set this PC up in 2017 as I could've sent it back.  What a disappointment.  So much money for low quality and design flaws aplenty.  Shame on the HP engineers who designed this PC, or maybe I should say shame on the HP marketing types who stuck their noses into the design too much. 

I expected a high quality PC, and this is absolute crap.