• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-11-2020 02:06 PM

HP Recommended
Product: All In One 20-e014
Operating System: Microsoft Windows 10 (64-bit)

I'm not sure if anyone still uses these types of computers but I'm not sure if I can be able to add more memory to my 20-e014 computer, and is there a video to open the metal plates protecting the board?

2 REPLIES 2

‎12-11-2020 02:56 PM - edited ‎12-12-2020 01:09 AM

HP Recommended

hi

HP 20-e014 All-in-One Desktop PC Product Specifications

Motherboard Specifications, (Icebreaker-I)

Upgrading and Servicing Guide

  • Amount: 4 GB
  • Speed: PC3-12800 MB/s
  • Type: DDR3-1600
  • Single channel memory architecture
  • One DDR3 SODIMM (204-pin) sockets
  • Supports up to PC3-10600 (DDR3-1333)
  • Supports 1 GB, 2 GB, and 4 GB DDR3 SODIMMs
  • Supports up to 4 GB max

you obviously have the max approved by hp

try scan

Welcome to Crucial USA

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎12-11-2020 04:14 PM

HP Recommended

Hi, @Under97 

 

Your PC has the Intel Celeron N notebook processor, which supports 8 GB of memory.

 

Intel® Celeron® Processor N3050 (2M Cache, up to 2.16 GHz) Product Specifications

 

So in theory, your PC may support 8 GB of memory if you want to risk $35 on an upgrade.

 

Crucial 8GB Single DDR3/DDR3L 1600 MT/S (PC3-12800) Unbuffered SODIMM 204-Pin Memory - CT102464BF160...

 

You would have to remove the 4 GB memory module and replace it with an 8 GB memory module.

 

The only resource I could find to help you remove and replace the memory, is the service manual for your PC.

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.