BIOS Update breaks integrated Radeon Graphics

[Train45]

I updated the system to  BIOS F.39 dated 11/3/2025 based on HP's recommendation.

Since that time, the system has become unstable and unusable for any graphics intensive tasks including web browsing.

I continue to see an event in the Graphics Driver indicating the load of amdwddmg fails with error code 0XC00000E5.

System Description - 

Edition   Windows 11 Pro
Version   25H2
Installed on   ‎12/‎15/‎2024
OS build   26200.7705
Experience   Windows Feature Experience Pack 1000.26100.291.0

Device name   
Processor   AMD Ryzen 7 5700G with Radeon Graphics          (3.80 GHz)
Installed RAM   32.0 GB (31.3 GB usable)
Device ID   
Product ID   00330-80000-00000-AA584
System type   64-bit operating system, x64-based processor
Pen and touch   No pen or touch input is available for this display

Windows Feature Experience Pack 1000.26100.291.0

Graphics Driver 

Driver version is 31.0.21924.61
Dated 12/11/2025

I have done everything from deleting graphics drivers including running all cleanup utilities (AMD and DDU) before reinstalling the drivers with the appropriate AMD Adrenalin (26.1 for Vega) to fresh reloads of Windows.  I've done the sfc /scannow check.   Nothing has cured the problem.

All HP provided diagnostics indicate nothing is wrong but the system persists.  Attempting to downgrade the system BIOS back to F.37 has been unsuccessful.  I have the necessary Recovery USB but haven't been able to get the system to address.  I need to know how to accomplish this downgrade.

[VikramTheGreat]

Hi @Train45,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for providing such detailed information. I can understand how concerning it is when your system becomes unstable after a BIOS update, especially after you’ve already tried clean driver installs, OS reloads, and diagnostics. We truly appreciate the effort you’ve already put into troubleshooting.

To make sure we guide you correctly, we’ll need to verify the exact HP system model and product number, because BIOS recovery and downgrade options are strictly model-specific and not all HP platforms allow rollback once a newer BIOS is installed.
 

👉 Please share:

• Full PC model name (for example: HP Pavilion Desktop TP01-xxxx, HP EliteDesk xxx, etc.)
• Product number (p/n), usually found on a sticker on the chassis or in BIOS → System Information
• Whether this is an HP desktop or a laptop

Important HP BIOS Policy Note

On many HP systems:

• BIOS rollback is blocked by security design once a newer BIOS with updated firmware capsule/security keys is installed
• Standard BIOS recovery USB may only reinstall the same or newer BIOS, not an older revision
• Forced downgrade methods are not supported outside HP authorized service tools
   

Since you’re seeing amdwddmg load failure (0xC00000E5) after the BIOS update and graphics instability across clean OS installs, this could be related to:

• Platform firmware + AMD iGPU firmware interaction
• Incorrect driver branch for the exact HP subsystem
• BIOS graphics configuration change introduced in F.39

But we must confirm the exact platform first before giving model-correct recovery steps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Train45]

Hi Vikram,

To answer your questions - 

This is a HP Desktop.

Model is a HP Pavillion TP01-2096

Product # is 318G8AA#ABA

Motherboard shows as an 8906 I believe.

Is that the information you are looking for?

Thanks

[VikramTheGreat]

Hi @Train45,

Thank you for sharing the Pc details. Please try a BIOS restore on the Pc and keep teh device under observation, and let me know how it goes.

BIOS Restore:
1) Shut down the computer, keep the charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Train45]

Vikram,

Those steps don't work on this model. I had found them many Google searches ago, but tried them once again.

They do nothing.   The mcahine simply boots normally.

I tried loading an external graphics card from a different vendor and just disabling the onboard graphics.  That too made no difference.

Looking at the diagnostics I see for both the CPU and the GPU, the latest HP BIOS borked the handling of shared memory.  That aligns with what I see in my graphics programs.

I really need to get this back to the earlier BIOS. The computer is useless for 90% of what I need it to do.

Can you give me some command line instructions or something similar to step back.

If your answer is something I can find on a simple Google search, I have most likely  tried it already.

Thanks

[VikramTheGreat]

Hi @Train45,

Thank you for getting back. Sorry to hear that. unfortunately support is very much limited on our end.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support

[Train45 · Accepted solution]

Ordered a new, non-HP, computer.