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‎01-26-2021 01:10 PM

HP Recommended
Product: Example: Pavilion 23
Operating System: Microsoft Windows 8.1 (32-bit)

Help my computer screen stay black when powered on😭😭😭 power light comes on, fans come on, keyboard lights turn on but black screen!  Please HELP! 

2 REPLIES 2

‎01-30-2021 12:00 PM

HP Recommended

@Chriz1 , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎02-18-2021 10:24 AM

HP Recommended

If the leds are blinking the codes are here:

 

https://support.hp.com/ie-en/document/c01732674

 

 

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