Blue-ray/DCD External Drive

[StabatFrater]

None of the tricky deinstallation/restarts can get the USB-Root-Hub to implement the device, which has the latest drivers from the manufaturer.

[Jerry_57]

Hi @StabatFrater,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP external Blu-ray/DVD drive is not being properly implemented by the USB Root Hub. It suggests checking the connection method and safe external device handling first:
 

• Use minimal force when connecting the USB device to avoid connector damage.
   
• If the drive is a powered external device, make sure it is turned off before connecting, then:
  
  
  1. Connect it to the computer.
      
  2. Plug its power cord into a grounded AC outlet.
      
  3. Turn on the device.
      
• To disconnect and reconnect a powered external device correctly:
  
  
  1. Turn off the device.
      
  2. Disconnect it from the computer.
      
  3. Unplug the AC power cord.
      
• HP also notes that HP external USB optical drives should be connected to the powered USB port on the computer.
   
• If you are moving the computer while connected to an external hard drive or drive device, properly disconnect the external device first.
   

I hope this will help.
 

Take care and have a good day.