Bluetooth won't connect to anything

[ReformedBaptist]

Every time I attempt to connect a bluetooth device to my computer, I get a message that says "Try connecting your device again." I have done everything in the troubleshooter up to and including uninstalling the Bluetooth drivers. That's not working either. Nothing will connect wirelessly. Anyone have any suggestions?

[Max3Aj]

@ReformedBaptist, Hi there, and welcome to HP Support Community!

Thank you for reaching out with your concern. I'm glad to assist you today.

I understand you're having trouble connecting Bluetooth devices to your OMEN by HP Obelisk Desktop 875-0034 on Windows 11, and you've already tried the built-in troubleshooter and reinstalling drivers. Let's go through a few more steps to help resolve this issue.

Check Bluetooth is Enabled

• Go to Settings > Bluetooth & devices.
• Ensure Bluetooth is toggled On.
• If you don’t see this option, your Bluetooth adapter may be disabled or missing.

Verify Bluetooth Services Are Running

• Press Windows + R, type services.msc, and press Enter.
• Locate and ensure the following services are Running and set to Automatic:
  • Bluetooth Support Service
  • Bluetooth Audio Gateway Service
  • Bluetooth User Support Service

Update Bluetooth Drivers

• Visit the HP Software and Drivers page.
• Download and install the latest Bluetooth and Chipset drivers.
• Alternatively, open Device Manager, expand Bluetooth, right-click your adapter, and select Update driver.

Use HP PC Hardware Diagnostics

• Download and run the HP PC Hardware Diagnostics for Windows. HP PC Hardware Diagnostics | HP® Support
• Run a Component Test > Bluetooth to check for hardware issues.

Reset Bluetooth Settings

Sometimes a reset helps:

• Go to Settings > Bluetooth & devices > Devices.
• Remove any previously paired devices.
• Restart your PC and try pairing again.

BIOS Update (if applicable)

• Check for BIOS updates on the HP Support page.
• Updating BIOS can sometimes resolve hardware communication issues.

Check for Windows Updates

• Go to Settings > Windows Update and install all available updates.

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

Best regards,

Max3Aj

HP Support