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‎06-17-2019 08:53 AM

HP Recommended
Product: pavillion HPE h8-1239
Operating System: Microsoft Windows 7 (64-bit)

I am trying to do a clean install of Window 7 Professional using the DVD drive.  Windows does load into memory.  But, when I click "Install now"  I receive the error message "A required CD/DVD drive device driver is missing."  It suggest inserting a driver disk.  I found the driver for the CD/DVD device on the HP web site and created a driver disk.  I reattempted the install,  inserted the driver disk,  then, received the message "No device drivers were found.  Make sure that the installation media contains the correct drivers, and then click OK."  Questions: First, what are the correct drivers?  Second, is there a better solution to this missing driver error?

2 REPLIES 2

‎06-17-2019 12:54 PM - edited ‎06-17-2019 12:57 PM

HP Recommended

@bill165,

What is the exact product number on the case label.

I tried to research the number to no avail.  Computer Surgeons did not list the h8-1239

I scanned thru 81 different models.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
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Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎06-18-2019 07:47 AM

HP Recommended

The Model number is h8-1239.

The Product number is H2M52AA#ABA.

Both numbers are from the case.

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