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ernestdaturd
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Solved!

Can't Install Sony Software

HP Recommended
HP Pavilion p2-1100 Desktop PC series
Microsoft Windows 7 (64-bit)

When I try to install Sony 'Image Data Converter' or 'Imaging Edge' I get error message 'Could not access network location\Hewlett-Packard\\.  At Sony's suggestion, I've made sure that I'm running most recent Windows update and I've tried disabling antivirus but the problem persists.  Some forums have led me to believe this is a uniquely HP issue and that there's a problem with something in the registry.  I'm no expert, however, so I'm looking for some guidance, hope someone can help.

Cheers

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iomare
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Hi,

 

Take a look at this fix, it seems to work with some programs which had this error while installing:

 

https://www.landfx.com/kb/installation-help/plugins/item/2707-hp-error.html

 

Hope it helps,

David

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iomare
Level 15
Level 15
11,913 11,852 2,363 4,830
Message 2 of 3
Flag Post
HP Recommended

Hi,

 

Take a look at this fix, it seems to work with some programs which had this error while installing:

 

https://www.landfx.com/kb/installation-help/plugins/item/2707-hp-error.html

 

Hope it helps,

David

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ernestdaturd
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Thanks, David! I ended up getting assistance from my service provider yesterday but this is precisely what he did. Regardless, thanks for taking the time and all the best for 2018!!!
Regards,
Ernie
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