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‎11-21-2018 10:15 PM

HP Recommended
Product: Pavilion p7-1026b
Operating System: Microsoft Windows 7 (64-bit)

I mistakenly clicked forgot password and now I can't log in.  I talked to Microsoft and they told me my manufacturer has to factory reset and help back up files. I don't know how to connect with HP to talk to anyone about this. 

I had tried to shift plus reset but my pc freezes on choose keyboard layout everytime. I need help. Please.

1 REPLY 1

‎11-22-2018 12:30 AM

HP Recommended

Hi

 

There are methods to remove/reset a password in W7 if you have the original install disk, or can make something similar.

 

One such is http://www.chntpw.com/download/

 

So please tell us what resources you have.

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