Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Can't Log In

HP Recommended
Pavilion p7-1026b
Microsoft Windows 7 (64-bit)

I mistakenly clicked forgot password and now I can't log in.  I talked to Microsoft and they told me my manufacturer has to factory reset and help back up files. I don't know how to connect with HP to talk to anyone about this. 

I had tried to shift plus reset but my pc freezes on choose keyboard layout everytime. I need help. Please.

Level 12
7,692 7,654 332 704
Message 2 of 2
Flag Post
HP Recommended



There are methods to remove/reset a password in W7 if you have the original install disk, or can make something similar.


One such is


So please tell us what resources you have.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation