-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Software and How To Questions
- Re: Can't install the latest update for Windows 10
Create an account on the HP Community to personalize your profile and ask a question
01-14-2018 05:27 PM
Solved! Go to Solution.
Accepted Solutions
01-15-2018 05:41 PM
That means you're running the Fall Creator's Update.
For issues with individual Win10 updates, my suggestion is to go to the community Windows 10 forums: tenforums.com
They have threads dealing with individual Windows Updates, the problems, and in some cases, the workarounds.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
01-14-2018 07:14 PM
Hello;
Allow me to welcome you to the HP forums!
In a word -- NO.
HP only guaranteed Windows 10 compatibility for PCs that were build since August of 2013 -- and that is a lot newer than your PC. So, if the newer Win10 version does not work, HP has nothing to address that.
However, Microsoft has recently released the Fall Creator's Update to all PCs, and I have used the link on this page to update two PCs that previously did NOT update:
https://www.microsoft.com/en-us/software-download/windows10
Click the Update Now button to begin the Update.
It will take 2-3 hours and goes through two passes: (1) preparing the Update, (2) applying the Update.
If your hardware is incompatible, it will fail to complete the first pass and fail with an error message.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
01-14-2018 07:43 PM
So I don't know what the problem is.
01-15-2018 09:38 AM
To see what you are running, open a command window and enter "winver" (without the quotes).
If you are running the FCU, it will say verion 1709 build 16299.98 -- or newer.
The recent Update increases this to 16299.192, and the previous one to 16299.125.
I am a volunteer and I do not work for, nor represent, HP
01-15-2018 05:41 PM
That means you're running the Fall Creator's Update.
For issues with individual Win10 updates, my suggestion is to go to the community Windows 10 forums: tenforums.com
They have threads dealing with individual Windows Updates, the problems, and in some cases, the workarounds.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community