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Fabian
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Solved!

Can't view Word documents in Windows 10

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HP24 All-in-one PC Model 24-f0024na
Microsoft Windows 10 (64-bit)

I have recently changed from my old HP Windows 7 computer to a new HP Windows 10 computer.  I can see my transferred Word documents files in my documents, but when I click on a file a dialogue box comes up asking me do I want Microsoft Office, asking me to try, buy, etc, and when I don't click on Buy, etc, the box disappears and so does the Word file I want to view. How can I view my own files, or am I being held to ransom by Microsoft and have to buy Microsoft Word.  Can you please help a totally confused pensioner?

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Photoray002
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Hello @Fabian 

 

Office isn't free and sounds like you were accessing a trial version that Microsoft (MS) offers. You have to install MS Office on a new system in order to use it, or purchase the version that is currently a trial version. I don't recommend purchasing the trial version.

 

What version of Microsoft Office were you using on the old computer?

If it was one that is transferable, I assume you didn't do that, correct?

Here is a Website that explains the process of transferring an older copy of MS Office to a new PC.  Read through it and hopefully it will give you an idea of what to expect.

https://appuals.com/how-to-transfer-microsoft-office-to-a-new-computer/

 

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Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,290
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HP Recommended

Hello @Fabian 

 

Office isn't free and sounds like you were accessing a trial version that Microsoft (MS) offers. You have to install MS Office on a new system in order to use it, or purchase the version that is currently a trial version. I don't recommend purchasing the trial version.

 

What version of Microsoft Office were you using on the old computer?

If it was one that is transferable, I assume you didn't do that, correct?

Here is a Website that explains the process of transferring an older copy of MS Office to a new PC.  Read through it and hopefully it will give you an idea of what to expect.

https://appuals.com/how-to-transfer-microsoft-office-to-a-new-computer/

 

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Fabian
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Thank you. I have sorted it out now.

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