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HP Recommended

I had to log in to three separate pages. There is no way to cancel the subscription from the "manage services" page. After two phone calls, the rep informed me she had to create a case to cancel the subscription, "escalate the case to billing",  and I had to wait for ANOTHER call back. All they need is a "cancel" button. This feels like a complete scam. I am documenting this and reporting it to my credit card. This should have taken 1 minute and HP is intentionally trying to waste customers time to make it so you cannot cancel this subscription. Also, the video card was faulty and after spending hours of my own time trying to fix the problem, the rep from Smartfriend just told me that I already did everything and couldn't fix the issue.

 

The rep was also bizarrely rude on the phone because I was confused why I need to open and escalate a case to cancel the subscription. She talked over me and just said that this is how they do it and I can complain to the next person who calls me.

1 REPLY 1
HP Recommended

@Teresa_slc

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

We would need some information related to your HP product. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.