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‎12-22-2018 08:28 AM

HP Recommended
Product: Pavillion Desktop PC 570-pc0xx (Product #: Z5M52AA#ABA)
Operating System: Microsoft Windows 10 (64-bit)

Each time I try to update the HP Image  Enhancement for Product Name Remapping, I receive the information: "Cancelled installation: HP Image  Enhancement for Product Name Remapping"

This has been going on for a very long time. I need some serious in resolving this problem.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2018 10:02 AM

HP Recommended

@CECL

 

Here you go. 🙂

 

Try this link, this should work.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎12-23-2018 11:02 AM

HP Recommended

@CECL

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the update. I will be delighted to assist you here. 

 

Follow this link and try updating it.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

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‎12-26-2018 07:08 PM

HP Recommended

Thanks for the response. I have no idea where and how to download SP91863.exe

The link you provided did not have any "Download" or "Obtain Software" button. I try googling "SP91863.exe"; no luck.

I'll appreciate your help.

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‎12-27-2018 10:02 AM

HP Recommended

@CECL

 

Here you go. 🙂

 

Try this link, this should work.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No

‎12-28-2018 04:51 AM

HP Recommended

The link work. Thank you very much for the tech support.

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‎12-28-2018 07:01 AM

HP Recommended

@CECL

 

Hurray!!! I'm delighted to hear that it's working! 

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

 

I hope both you and your product works great and remain healthy for a long time 😉

Barachiel
I am an HP Employee

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