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acquirius
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Cannot Run HpHwDiag

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Envy
Microsoft Windows 10 (64-bit)

I have been using HP Support Assistant but recently when I run HP Hardware Windows Diagnostics It runs but I get a message stating, " To help prtect your security, your web browser (edgE) has restricted this file from showing active content that could access your computer."

I have allowed active content on the browser but still get the same message.  I s there anything you suggest I can do to sort this , please.

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The_Fossette
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@acquirius

 

I reviewed your post and I understand that you are unable to run the hardware diagnostics from HP Support Assistant.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Why are you running the hardware diagnostics? Are you facing any issues with the computer?

 

There are many ways to run the hardware diagnostics on the computer. Refer to the below article to run the hardware diagnostics on your computer.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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acquirius
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I run the software just to check everything.  I have tried all of the ways to run the diagnostics but still get the message,  It asks me to unblock but I get taken to a blank page

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The_Fossette
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@acquirius

 

What is the product number of your computer?

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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acquirius
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K9S03EA#ABU

 

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The_Fossette
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@acquirius

 

Follow the below steps and check if it helps.

 

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

    If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see the section Testing with HP PC Hardware Diagnostics from an external USB device in this document.

  4. Click Fast Test.

  5. Click Run once.

    While the test is running, the time remaining and test result for each component displays on the screen.

    • If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

    • If no test fails, click Continue, and then click Run once to run the 2nd Pass of the System Fast Test.

  6. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

    If no system component fails, run the Extensive Test.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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acquirius
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Yes, I know all this already.  The problem is that HPHWDiag won't run even on its own or from HP Support Assistant.

acquirius_0-1604053087901.png

This is what I get.  How do I get around this, please.  Please refer to the original question.

 

When I try to allow blocked content, I get a page with this code

<!DOCTYPE HTML>
<html>
<head>
<link rel="stylesheet" type="text/css" href="NewErrorPageTemplate.css">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<title>Can&rsquo;t reach this page</title>
<script src="errorPageStrings.js" language="javascript" type="text/javascript">
</script>
<script src="httpErrorPagesScripts.js" language="javascript" type="text/javascript">
</script>
</head>

<body onLoad="javascript&colon;getInfo();">
<div id="contentContainer" class="mainContent">
<div id="mainTitle" class="title">Can&rsquo;t reach this page</div>
<div class="taskSection" id="taskSection">
<ul id="cantDisplayTasks" class="tasks">
<li id="task1-1">Make sure the web address <span id="webpage" class="webpageURL"></span>is correct</li>
<li id="task1-2">Search for this site on Bing</li>
<li id="task1-3"><a href="javascript&colon;location.reload();">Refresh the page</a></li>
</ul>
<ul id="notConnectedTasks" class="tasks" style="display:none">
<li id="task2-1">Check that all network cables are plugged in.</li>
<li id="task2-2">Verify that flight mode is turned off.</li>
<li id="task2-3">Make sure that your wireless switch is turned on.</li>
<li id="task2-4">See if you can connect to mobile broadband.</li>
<li id="task2-5">Restart your router.</li>
</ul>
</div>
</div>
</body>
</html>

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The_Fossette
HP Support Agent
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@acquirius

 

Looks like you are trying to run it from the browser.

 

Follow the steps suggested in the below article to run it from the USB drive or from F2.

 

https://support.hp.com/us-en/document/c03754824

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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acquirius
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I have fixed the problem myself.

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The_Fossette
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@acquirius

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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