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×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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@Nick2116 wrote:We are trying to factory reset my girlfriends laptop due to some old roommates who messed up the laptop a few years ago and cannot do so. ...
That may also messing up the Recovery process. For Windows 7 (original) and Windows 10, please use Cloud Recovery tool
https://support.hp.com/us-en/document/c06162205
Regards.
BH
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