cancel
Showing results for 
Search instead for 
Did you mean: 
Nick2116
New member
1 0 0 0
Message 1 of 2
277
Flag Post

Cannot access system recovery on laptop.

HP Recommended
Hp beats special edition

We are trying to factory reset my girlfriends laptop due to some old roommates who messed up the laptop a few years ago and cannot do so. It will not allow us to access the system recovery at all. If anybody could direct us in the right direction it would be greatly appreciated. 

1 REPLY 1
banhien
Level 19
Level 19
92,850 92,727 12,006 25,602
Message 2 of 2
Flag Post
HP Recommended

@Nick2116 wrote:

We are trying to factory reset my girlfriends laptop due to some old roommates who messed up the laptop a few years ago and cannot do so. ...


@Nick2116 

 

That may also messing up the Recovery process.  For Windows 7 (original) and Windows 10, please use Cloud Recovery tool


         https://support.hp.com/us-en/document/c06162205


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation