Cannot install software on Windows 10

[Pecohen]

Two problems arose at about the same time so I will describe both.  But my primary problem is inability to install software.

This is a new computer that I am still trying to configure for my work.  I was able to install a few applications, but last night one of them stopped working - it just froze up when I entered my password to connect to the internet.   I called support for that software and as directed by them, I uninstalled the software and did some file clean-up; I then shut down and after a 15 second delay re-booted and tried to re-install.  It failed, unable to download the necessary installation files.  Working further with tech support, I discovered that when I created a new user I was able to download and install that software.  The tech support suggested that the problem may be with .NetFramwork and suggested that I contact HP support.  

The other, possibly related problem is that I get an error window on boot-up telling me that OneDrive does not start up and the suggestion is that I re-install it.  However, that installation just fails with just a message that it failed.   

[AmpLighter · Accepted solution]

Please post the software's name & if possible it's specs (system requirments) for further support.

If the software in question is not related to HP or Microsoft, one would have to email/contact the software manufatures for support. As with the case of onedrive this is a Microsoft issue, unless your system does not mean the minimum requirements. Etc.

[Pecohen]

The software is from Fidelity and it is called Active Trader Pro.  I did spend quite a while working with Fidelity's tech support and as i described before they convinced me it is not a problem with their software since it installs and works fine when I create a new user and do the installation within that new account.  The problem appears to be in my new PC's software and I am beginning to think that somehow the registry may have been corrupted.   

As for the OneDrive problem, I don't really need that application so i just removed it.  There probably are other applications that I could remove as well to save space but I'm not sure how to avoid removing something that actually is important to keep.

[AmpLighter]

Thank you for the added information about the software you're using. However, I would not be able to support the fidelity software issue. On the other hand, I was able to locate this information for you refernce to uninstalling or disabling one drive.

https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9...

[Pecohen]

As I noted before, this does not seem to be a Fidelity software issue.  It is a problem with the system software on my PC.

I've encountered another symptom.  I tried resetting the PC and after a short time was greeted with the message:

There was a problem resetting your PC.  No changes were made.

So I removed all of the application that I had installed since the system seemed to be operating properly and after re-booting I tried the reset operation again with the same result.  

Is this normal?   

[wb2001]

@Pecohen,

Hopefully this will assist you.

[Pecohen]

Thanks for the help.  I'm still working at it but solution #1 seems to do the job - well, sort of.   

Perhaps Microsoft made some changes, but I had to change step2 and skip over steps 3 and 4.  Also in step 5 the system would not let me rename "software".   In step 2, I had to first select Startup Repair; otherwise it worked.   Selecting the administrator account in step 3 was not an option, nor was step 4 of course.  

Aside from that, it all seemed to work.