Cannot update warranty status

[babs58]

I replied several times to the emails requesting S/N, P/N, purchase date, etc to register care pack. It never showed up in HP assistant and I was told it would once the original year expired. Expiration date was 10 May, and now shows out of warranty. When I try to do the "Check warranty" to dispute it, it comes up and says I need to enter a real serial number. I am entering the serial number that is on the computer!

[praveen196]

@babs58 Welcome to HP Community!

I understand that you are unable to update the warranty status.

Do not worry. I would suggets you contact our phone support with invoice copy. They will update you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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