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Message 1 of 2
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Cannot update warranty status

HP Recommended
HP ENVY All-in-One - 27-b255qd
Microsoft Windows 10 (64-bit)

I replied several times to the emails requesting S/N, P/N, purchase date, etc to register care pack. It never showed up in HP assistant and I was told it would once the original year expired. Expiration date was 10 May, and now shows out of warranty. When I try to do the "Check warranty" to dispute it, it comes up and says I need to enter a real serial number. I am entering the serial number that is on the computer!

HP Support Agent
HP Support Agent
10,488 10,491 469 742
Message 2 of 2
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HP Recommended

@babs58 Welcome to HP Community!


I understand that you are unable to update the warranty status.


Do not worry. I would suggets you contact our phone support with invoice copy. They will update you.


Here is how you can get in touch with phone support.



1)Click on this link -


2)Select the product type.


3)Enter the serial number of your device or select let HP detect your product option.


4)Select the country from the drop-down.


5)You should see the HP phone support number or Chat option listed.


We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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