• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-25-2019 02:43 PM

HP Recommended
Product: HP Pavillion All-in-one
Operating System: Microsoft Windows 10 (32-bit)

Hi

I have a question to turn on my computer..  It shows me the blue screen with "Choose your keyboard layout", then I choose US.

After that, it shows to"choose an option" with "troubleshoot", I click it.

Then I HAVE NO IDEA HOW TO REPAIR IT...

I search it online and they ask me to do the "Command Prompt", I had try some with it, BUT they doesn't work on my desktop.

CAN SOMEONE HELP ME PLEASE?

 

THANK YOU

1 person had the same question
1 REPLY 1

‎06-25-2019 07:47 PM - edited ‎06-25-2019 07:52 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

You need to provide more information.

 

Why are you seeing this screen? This seems to be a Windows 10 installation screen after doing a update.

 

Can't help with the information you are providing.

 

You did not provide the HP product number. Knowing the product number helps with troubleshooting.

 

Older HP PCs may have hardware problems if you have just updated to Windows 10, version 1903.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.