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‎01-04-2019 11:50 AM

HP Recommended
Product: HP All In One
Operating System: Microsoft Windows 10 (64-bit)

Model #: 22-b392ds freezes up every time you leave the computer for as little as three minutes. Must turn computer off and back on to get it back up and running. Purchased a "Smart Friends" contract and had the computer stripped of Window 10 and reloaded, took most of the day and it worked for abot a week and now it;s back to freezing up AGAIN. Has anyone else had this problem? Also, has anyone purchased a "Smart Friends" contract through HP? I want ot cancel that contact sand am waiting for them to call me back. Hope I don't have trouble getting this done.

1 REPLY 1

‎01-06-2019 04:30 PM

HP Recommended

@CountryGirl63
Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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