Computer shutting down on its own

[burkeboy]

While working on my computer, its just shuts down and restarts again.  Doesn't matter what program i'm using or if I'm on the internet.  It just shuts off and restarts.

[old_geekster]

@burkeboy, welcome to the forum.

The symptoms that you are experiencing are normally caused by heat.  I suggest that you give the computer a thorough cleaning.

Here is the Manual for the computer.  On Page 51 is the section on cleaning the computer.

[burkeboy]

Thanks for the reply, the computer is only 1 month old, do you think it still requires a cleaning?

[old_geekster · Accepted solution]

You are welcome, @burkeboy.  It would have to be in a very dusty environment to need a thorough cleaning this soon.

I suggest that you contact the seller for help.  You should not be having problems with a new computer under any circumstances.  If you bought it from HP Store, you should call HP Customer Service for help.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.