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dotcomma
Level 1
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Cursor not working

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HP ENVY 5660 all-in-one
Microsoft Windows 10 (64-bit)

Can't get my cursor to work. Have changed batteries, rebooted, and finally purchased a new cursor. Still doesn’t work.  Can move the cursor around but cannot type info. So cannot even log into PC as it requires that I type password. Am using HP ENVY 5660 all-in-one PC.

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@dotcomma

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

Please use the onscreen keyboard and let me know if you are able to log in.

 

You can refer to the picture below to launch onscreen keyboard during Login. Click the Middle Icon at the bottom right corner at the Login screen

 

 

When you say you purchased a new cursor, do you mean the mouse? Did you check with another Keyboard, since the Keyboard is required for typing

 

Please try getting into the BIOS and let me know if the Keyboard works 

 

- Shut down the computer and upon restarting keep tapping on F10 till you see System Configuration Menu ( BIOS )

 

Keep me posted

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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dotcomma
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Sorry, I did mean to say I purchased a new mouse.  I was able to use the onscreen keyboard.  As suggested I restarted the computer and kept tapping the F10 key but BiOS never came up.  Have also tried changing the keyboard and ensuring fresh batteries are installed.  No luck.

 

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KrazyToad
HP Support Agent
HP Support Agent
22,705 22,692 1,363 1,378
Message 4 of 4
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@dotcomma


The problem seems to be with the Keyboard and the issue was never with the mouse.

 

Please try a different keyboard and check

 

Thank you 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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