DVD/CDRW DRIVE NOT FOUND

[jcuffs1974]

HP laptop does not show the drive for dvd/cdrw. Did a fresh install of Win 10. Does not show on system or in Device Manager. The drive itself works just fine.  Does anyone know where I can get the Driver at for my drive??? Thanks

[Grzwacz]

Greetings,

Welcome back to the forum.

I am not a HP employee.

I am not sure what is happening. Can the DVD read and write data?

Any Device Manager errors?

Is the DVD present in File Explorer? 

Is the DVD present in Disk Management?

Regards

[jcuffs1974]

Hey there!!! Yeah man funny thing for sure. 

Ok my dvd/cdrw drive is totally good and works fine..............have another computer that i swappped drives back and forth. So its not a hardware issue for sure. 

File explorer the answer is NO. Does not show up there at all!

Device Manager.............i get some unknown device and it will not update.

Disk Management............will not show up there.

Reboot and go into startup..... like dvd.....hard drive,......usb......Do not show up there at all!!!

Like I said when I put this drive into my other laptop........works like a champ with NO issues at all.

This is a brand new install of Win 10 64 bit.   Also will not uodate from win update.

Thats why I wondered if anyne had or knew where I could go for the device driver for the dvd/cd drive.

thanks

[Grzwacz]

Hi Jcuffs1974,

Is the DVD detected in the BIOS?

You may have to clear the upper and lower registry filters if the DVD is detected in the BIOS.

I would create a Restore Point (Link) before doing this and verify this restore point works.

HP Support has instructions on how to clear the registry filter at this (Link).

Regards

[jcuffs1974]

NO. Not in Bios.

[Grzwacz]

Hi Jcuffs1974,

Since this DVD drive works in a different device it sounds like you have a hardware or connection problem with the 15-ba079dx.

You were swapping DVD drives between two PCs. Does the second DVD drive work in the 15-ba079dx?

This is very strange if the second DVD drive works in both PCs but the problem DVD drive only works in one PC. Try reconnecting the problematic DVD drive to the 15-ba079dx.

You can't clear registry filters if the DVD drive is not detected in the BIOS or by Windows. Let me rephrase this, you can clear the filters but it won't solve the problem because the DVD drive is not a problem to Windows. The DVD drive does not exist. 

Try resetting the BIOS to defaults.

Regards

[jcuffs1974]

Hey thank you for the reply!!

Ok to answer your questins here.

Both DVD drives work in both of the laptops. The laptop thats not reding or shwing the drive has no problems with connection to the drives. Powers up the drives and even spins a disk when theres one in it.

I have reset all the Bios to default.

The computer does not have the driver for dvd/cd drive. 

And it wont update through windows either for the specific driver.

[Grzwacz]

Hi,

I don't what else to tell you.

I thought one DVD drive on one of your PCs was not detected in the BIOS, or in File Explorer, or Device Manager.

You can't update the device driver if the device does not exist in Device Manager. Windows can't see the problem device.

Regards

[jcuffs1974]

Hey man! LOL!!!

Yeah its making me pull my dang hair out!!!! I just dont get it either. 

This laptop has been a headache since day one. Bought it off a kid. And here is the funny thing. It has shown the dvd/cd drive before.  wiped the hard drive with my dvd/cd......cleared my drive and reinstalled windows 10. Sentit into HP for service for over heating. Got it back from HP service.....new mother board...heatsink....fan.......they falshed my bios and reinstalled wind 10 again. I get it back.......still over heats........and now my dvd/cd drive will not show up at all. And I even wiped my drive using my other similar computer and reinstall win again on my drive.....still not showing dvd drive.

[jcuffs1974]

Found out the ribben cable was bad.....just 1 pin was pulled off the board and when i checked it closer half of them pulled off! Problem solved!