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Ubaid3
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Solved!

DVD ROM Burning Problem

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HP Compaq Elite 8300 SFF
Microsoft Windows 10 (64-bit)

Hello,
           I just burnt  a disc. The computer will read the disc but wont load any of the files. Other CD,DVDs work properly with it except the ones written by the DVD ROM I have. I burnt two discs before and each had the same problem. I tried checking the discs with my laptop but it didnt load any of the files on the disc. I tried replacing my DVD ROM with the one I had on my DC7900 and burnt another disc with it but it didnt help. The DVD ROM worked perfectly on my dc7900. What could cause such a problem. Please help.

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A4Apollo
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Hey there! @Ubaid3, Welcome to HP forums.

 

I understand you have issues burning discs from your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried burning with different DVD's?

 

Please try the steps recommended below.

 

Use the following steps to remove and reinstall the drive name in Device Manager:
Remove any discs that may be in the drive.
In Windows, search for and open Device Manager.
Double-click DVD/CD-ROM drives.
Right-click the drive name and select Uninstall.
Click Yes or OK to remove the drive listing, and then close Device Manager.
Right-click Start, select Shut down or sign out, then select Restart.
Wait for the computer to restart and boot into Windows.
When Windows opens, the drive is automatically configured, and the listing is restored in Device Manager.
When done, use the CD or DVD drive again to see if it can read discs. If it works, you are done. If it does not work, use the Hardware and Devices troubleshooter.

 

Refer this article to further troubleshoot DVD drive issues.

 

 

Let me know if this helps!

Have a great day ahead! 🙂

 

 

A4Apollo
I am an HP Employee

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A4Apollo
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Hey there! @Ubaid3, Welcome to HP forums.

 

I understand you have issues burning discs from your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried burning with different DVD's?

 

Please try the steps recommended below.

 

Use the following steps to remove and reinstall the drive name in Device Manager:
Remove any discs that may be in the drive.
In Windows, search for and open Device Manager.
Double-click DVD/CD-ROM drives.
Right-click the drive name and select Uninstall.
Click Yes or OK to remove the drive listing, and then close Device Manager.
Right-click Start, select Shut down or sign out, then select Restart.
Wait for the computer to restart and boot into Windows.
When Windows opens, the drive is automatically configured, and the listing is restored in Device Manager.
When done, use the CD or DVD drive again to see if it can read discs. If it works, you are done. If it does not work, use the Hardware and Devices troubleshooter.

 

Refer this article to further troubleshoot DVD drive issues.

 

 

Let me know if this helps!

Have a great day ahead! 🙂

 

 

A4Apollo
I am an HP Employee

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wb2001
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@Ubaid3,

Comparing different machines and functionality can be problematic.  Apples and Oranges?

Are both machines equal in OS (WIN 7 or WIN 10), and do both machines have the same burning software?

 

Some insight and help:

http://www.pcworld.com/article/2953724/windows/how-to-play-dvds-in-windows-10-for-free.html

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Win7-to-Win10-Upgrade-DVD-drive-...

https://support.hp.com/us-en/document/c03370738

 

If any of these help, please report back which one. It helps to know.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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Ubaid3
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Thank you for your response MrRobot,

                I did as you had asked me to do and it worked. I just burnt a DVD with the same files and its working perfectly. Thank you once again.

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Ubaid3
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Thank you for your reply wb2001,

    I didnt check out your links because the first solution worked out.

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Chimney_83
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Thanks for the reply and glad that the issue is resolved.

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

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