Showing results for 
Search instead for 
Did you mean: 
New member
6 4 0 0
Message 1 of 3
Flag Post

DVD drive

HP Recommended

I have a p2-1310 HP processor

I am trying to load a program using a disc in the DVD drive but nothing happens when inserted

Tags (1)
Level 12
Level 12
6,774 6,758 637 1,524
Message 2 of 3
Flag Post
HP Recommended


Welcome back to the forum.

I am not a HP employee.


Either the disc is bad or the drive is in trouble.


Restart the PC. Try the disc again.


Try a different disc to see if the drive reads this disc.



0 Kudos
Level 6
472 472 38 88
Message 3 of 3
Flag Post
HP Recommended

1. Try another disc. Does it read?

2. Do you have a DVD drive icon in explorer / my computer?

3. Do you have a bootable CD/DVD (such as a Windows installation disc) Try booting off of the disc by tapping F9 when you turn the PC on. This will determine if it's a hardware issue or a Windows issue.

4. If you think it's the optical disc drive, then you can either purchase another internal one, or a USB external one.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation