• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-25-2018 05:24 PM - edited ‎12-25-2018 05:24 PM

HP Recommended
Product: 24-N020qe CTO
Operating System: Microsoft Windows 10 (64-bit)

I know it saves files but what about programs?

3 REPLIES 3

‎12-26-2018 12:57 AM

HP Recommended

Hi

Depends on the 'reset' you do.

An F11 Factory Fresh will wipe everything.

A re-install over the top of the existing usually creates a Windows.OLD folder to preserve stuff.

 

Make backups whatever you decide to do.

Create Recovery Media as well.

 

I dont know what the 'reset' will do, so note any licences, settings, user and password details etc.

Was this reply helpful? Yes No

‎12-26-2018 09:02 AM

HP Recommended

@Lil_Boy_Blue

Even the least destructive form of Reset known as Refresh, which claims to keep everything -- in typical MS fashion, actually does NOT do that; instead, it removes everything but the OS and Windows Store apps.

So, if you installed MS Office locally, after a reset, it will be gone.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎12-27-2018 02:13 AM

HP Recommended

Reset

 

or  'reset'

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.