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jwblue
Level 2
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Message 1 of 4
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Does resetting computer remove apps like Windows Live Mail and Microsoft Office?

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24-N020qe CTO
Microsoft Windows 10 (64-bit)

I know it saves files but what about programs?

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Lil_Boy_Blue
Level 12
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Message 2 of 4
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Hi

Depends on the 'reset' you do.

An F11 Factory Fresh will wipe everything.

A re-install over the top of the existing usually creates a Windows.OLD folder to preserve stuff.

 

Make backups whatever you decide to do.

Create Recovery Media as well.

 

I dont know what the 'reset' will do, so note any licences, settings, user and password details etc.

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WAWood
Level 16
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Message 3 of 4
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@Lil_Boy_Blue

Even the least destructive form of Reset known as Refresh, which claims to keep everything -- in typical MS fashion, actually does NOT do that; instead, it removes everything but the OS and Windows Store apps.

So, if you installed MS Office locally, after a reset, it will be gone.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Lil_Boy_Blue
Level 12
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Message 4 of 4
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Reset

 

or  'reset'

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