-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Software and How To Questions
- Does resetting computer remove apps like Windows Live Mail a...

Create an account on the HP Community to personalize your profile and ask a question
12-26-2018 12:57 AM
Hi
Depends on the 'reset' you do.
An F11 Factory Fresh will wipe everything.
A re-install over the top of the existing usually creates a Windows.OLD folder to preserve stuff.
Make backups whatever you decide to do.
Create Recovery Media as well.
I dont know what the 'reset' will do, so note any licences, settings, user and password details etc.
12-26-2018 09:02 AM
Even the least destructive form of Reset known as Refresh, which claims to keep everything -- in typical MS fashion, actually does NOT do that; instead, it removes everything but the OS and Windows Store apps.
So, if you installed MS Office locally, after a reset, it will be gone.
I am a volunteer and I do not work for, nor represent, HP