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‎05-29-2021 11:41 AM

HP Recommended

Cannot run the HP software to ID my Desktop ENVY 700-074.

I downloaded and installed the software multiple times but all that happens is that File Explorer opens a dialogue box with the download at the top of the list asking what program I want to use to open file. VERY STRANGE INDEED. **bleep**? Have also searched the system for a program called HP Solution Framework - but nothing comes up. Can anyone help? What am I doing wrong?????

3 REPLIES 3

‎05-29-2021 11:42 AM

HP Recommended

Sorry, this ENVY is running Win 10 Pro with All updates installed.

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‎05-29-2021 02:05 PM

HP Recommended

Hi,

Is this what you are trying to download and does not work?

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Let me know,

David

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‎05-30-2021 04:26 AM - edited ‎05-30-2021 04:27 AM

HP Recommended

Hello
I don't quite understand what you want to do
HP solution framework is a subroutine that cannot be used directly by the user.
If you want more information for your computer directly use hp support assistant

HP Support Assistant | HP® Official Site
Or if installed used the other program that opens the system information window

hp system event utility

https://support.hp.com/ca-en/document/c06175894

 

 

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Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

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