• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-29-2021 11:41 AM

HP Recommended

Cannot run the HP software to ID my Desktop ENVY 700-074.

I downloaded and installed the software multiple times but all that happens is that File Explorer opens a dialogue box with the download at the top of the list asking what program I want to use to open file. VERY STRANGE INDEED. **bleep**? Have also searched the system for a program called HP Solution Framework - but nothing comes up. Can anyone help? What am I doing wrong?????

3 REPLIES 3

‎05-29-2021 11:42 AM

HP Recommended

Sorry, this ENVY is running Win 10 Pro with All updates installed.

Was this reply helpful? Yes No

‎05-29-2021 02:05 PM

HP Recommended

Hi,

Is this what you are trying to download and does not work?

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Let me know,

David

Was this reply helpful? Yes No

‎05-30-2021 04:26 AM - edited ‎05-30-2021 04:27 AM

HP Recommended

Hello
I don't quite understand what you want to do
HP solution framework is a subroutine that cannot be used directly by the user.
If you want more information for your computer directly use hp support assistant

HP Support Assistant | HP® Official Site
Or if installed used the other program that opens the system information window

hp system event utility

https://support.hp.com/ca-en/document/c06175894

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.