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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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06-27-2017 10:16 PM
After a recent software upgrade I somehow lost a functional keyboard . It is now permanently disabled . I have done a system restore and tried using so called free fixes to no avail HELP! I'd like my keyboard back A.s.a.p. Please send me a fix for this issueThanks in advance .
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Accepted Solutions
06-29-2017 12:11 PM
Greetings @WREKER,
Thanks for the post.
I understand that you are unable to use the keyboard with your computer.
Not to worry, I will be glad to help.
Kudos to you for trying to troubleshoot the issue on your own.
May I know the model number of your computer?
Are you using a USB keyboard or a wireless keyboard?
Have you tried the keyboard on another computer?
If you are using a wireless keyboard, please try the steps suggested in this HP Article.
For wired keyboard, please try the steps suggested in this HP Article.
Keep me posted.
Chimney_83
I am an HP Employee
06-29-2017 12:11 PM
Greetings @WREKER,
Thanks for the post.
I understand that you are unable to use the keyboard with your computer.
Not to worry, I will be glad to help.
Kudos to you for trying to troubleshoot the issue on your own.
May I know the model number of your computer?
Are you using a USB keyboard or a wireless keyboard?
Have you tried the keyboard on another computer?
If you are using a wireless keyboard, please try the steps suggested in this HP Article.
For wired keyboard, please try the steps suggested in this HP Article.
Keep me posted.
Chimney_83
I am an HP Employee
06-29-2017 01:42 PM
Hello ,
The computer I have is an HP 23-r110, running Windows 10, 64 Bit, version 1703, build number 15063.447.
After going at it longer with the troubleshooting utility it seems that the Text Service Framework isn't running and I don't know how to get it back on . Any and all assistance you can provide will be most appreciateed. I look forward to your reply .
06-29-2017 01:54 PM
Thanks for the reply and glad that the keyboard is working now. For me to be able to assist you with Text service Framework, request you to provide a screenshot so that I can assist you.
Make sure all the Windows updates are installed.
Keep me posted.
Chimney_83
I am an HP Employee
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