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08-04-2021 09:07 AM - last edited on 08-04-2021 12:24 PM by MayS
My wife and I, senior citizens in our late 70s, are the two users on our Desktop Pavilion AIO. Recently we keep getting an annoying pop window which says
" Software and Drivers can only be run by one user at a time. Please switch to the user who is currently running it and close the program."
Please advise how to "close" this program. I cannot find where it is open.
Thank you for your kind help.
Solved! Go to Solution.
Accepted Solutions
08-04-2021 10:19 AM
Hello, and Welcome to the HP Support Community!
This message seems to be related to the "HP Support Assistant". It has been reported before. (See This Link )
Uninstalling and re-installing the HPSA seems to have worked for the other user.
Hope this helps!
WyreNut
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
08-04-2021 10:19 AM
Hello, and Welcome to the HP Support Community!
This message seems to be related to the "HP Support Assistant". It has been reported before. (See This Link )
Uninstalling and re-installing the HPSA seems to have worked for the other user.
Hope this helps!
WyreNut
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.