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HP Recommended
HP Pavilion All-in-One 24-r0xx (24-r100na)
Microsoft Windows 10 (64-bit)

Hi,

I have recently begun to get a pop up several times a day, at seemingly random times.

We use 2 logins on my PC, my wife's, and mine. It appears on both.

The message says:

We are sorry! Software & Drivers can only be run by one user at a time. Please switch to the user who is currently running it and close the program.

It first popped up about a week ago.

If you press on OK, it goes away and seems to provide no more than that as an irritant. Still, can't be good.

Would really appreciate some advice, and am willing to run through a few things to try and cure it, until scary stuff is suggested 😉
Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Personally, I hardly use the application, I keep it mostly for testing here.
I regret that after a certain number of updates, that the update system has been modified
it is no longer as practical, we lost the simple manual option, we could just open the software and search, without having to schedule periodic updates.
Not always useful, since the updates can be quite spaced out in time, we don't need to search for it every week !!
Moreover after a certain time, it becomes useless, because the updates hardly exist any more, noted for two different models, after a year of use nothing or very little
The good thing, but I don't use it, are the HP troubleshooting tools and support resources, used very little by users, considering how to contact hp!
I recommend it for a user whose driver search is not easy for him
if not for a user with knowledge, the product page, driver download is enough!

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

18 REPLIES 18
HP Recommended

Hello
check if this is a warning from the HP support assistant software.
I have not yet tested with two user accounts, already that with only one it is not yet that ..
If yes, disabled automatic updates, check if you can do it independently, that is to say activate on one and not the other.

HP Support Assistant | HP® Official Site

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Hi,

Thanks for your reponse.

I have had a look at the settings in both my login and my wife's. I have ticked, unticked, and had a good old poke around in there, and will see how I get on as regards error messages, in the near future!

I think I *might* have accidentally started up HP Support Assistant in my wife's login about a week ago, as I did find an message that was about a week old in the HP support message section.

We'll see, I may be back 😉

But thanks so much, I will return to let you know, either way.

Nev

HP Recommended

This seems to be caused by the HPupdate process and is a warning from the support assistant s/ware.  I have auto updates On for one user and Off for the other PC user and it still happens.  I have now turned updates OFF for both users and will watch what happens.  Any ideas anyone?

HP Recommended

WIth all users having Updates switched OFF I am still getting this error message.  Updates are still showing as OFF in the Support Assistant.

I can always uninstall this app but it is not too irritating yet!

HP Recommended

Some time ago, we encountered a problem with the automatic update system.
although deactivated, it reactivates after a while.
With users, we found solutions, but the problem was that it didn't work for everyone
So with two user accounts, it seems to be even more problematic
Try to uninstall it completely
restart the computer, check everything is ok
Reinstall (or not, we can do without it, and use the computer's drivers page) and directly deactivate the updates system
if the problem is still present, use the option "give your opinion" in order to report the known problems, hoping that this is taken into account

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Uninstalling and reinstalling has fixed the problem.  One issue with the reinstall was that I went into a loop where after installation a dialogue said there was a more up to date version on microsoft store - you install that and are again told there is a more up to date version available - there is not, it is the same one - a restart stopped this loop.  Thanks for your help

HP Recommended

Please mark the subject, in order to validate and close, it might help other users as well.

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

I am sorry but selecting the Accept as solution button does not function for me - I have given a thumbs up.  I assume this is what you mean by marking the answer - let me know if I am missing something

HP Recommended

you must be the author of the message
except the nickname that I see here, is not the same, it is probably for that

thanks for the thumbs up

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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