cancel
Showing results for 
Search instead for 
Did you mean: 
edsa0601
Level 2
2 1 1 4
Message 1 of 6
23,947
Flag Post

Solved!

Excessive Memory used by HP Touchpoint Analytics, slowing down the machine for the work in hnad

HP Recommended
HP Pavilian Slimline S5000 series; model s5765uk
Microsoft Windows 10 (64-bit)

I find that my computer (using Windows 10) often slows and in the Task Master processes, I find HP Touchpoint Analytics Client periodically gobbles a lot of Memory (1000- 2500 MB).

I then click 'End Task' in the SE corner slot.

So what does this Touchpoint Analytics do please??

1 ACCEPTED SOLUTION

Accepted Solutions
edsa0601
Author
Level 2
2 1 1 4
Message 3 of 6
Flag Post
HP Recommended

Thanks Banhien for the two links about HP's Touchpoint Analytics. What a fancy name! Is HP trying to impress users?

Anyway I followed George Finley's tips and stopped the spyware. 

But I noticed that it was still runninig in Task Manager. Only when I clicked 'End Task' was that offending spyware removed. Will HP apologise, I wonder. Don't they realise that they slowing done one's work and annoying clients??

 

Thank you, Banhien. YOu've been a big help  and I am grateful.

I an see you are an expert and I could not have done it without you.

View solution in original post

5 REPLIES 5
banhien
Level 19
Level 19
92,686 92,564 11,980 25,542
Message 2 of 6
Flag Post
HP Recommended

@edsa0601 wrote:

... So what does this Touchpoint Analytics do please??


Hi,

 

It is probably 1.5 months old now. Hope the following articles help:

 

     http://windowsreport.com/hp-touchpoint-analytics-client/

     https://www.computerworld.com/article/3238512/microsoft-windows/hp-stealthily-installs-new-spyware-c...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



edsa0601
Author
Level 2
2 1 1 4
Message 3 of 6
Flag Post
HP Recommended

Thanks Banhien for the two links about HP's Touchpoint Analytics. What a fancy name! Is HP trying to impress users?

Anyway I followed George Finley's tips and stopped the spyware. 

But I noticed that it was still runninig in Task Manager. Only when I clicked 'End Task' was that offending spyware removed. Will HP apologise, I wonder. Don't they realise that they slowing done one's work and annoying clients??

 

Thank you, Banhien. YOu've been a big help  and I am grateful.

I an see you are an expert and I could not have done it without you.

View solution in original post

KenLong
Level 2
20 19 0 5
Message 4 of 6
Flag Post
HP Recommended

Great articles. This worked perfectly. First I stopped it in the task manager, then I followed the method described and disabled it, then I went into the programs menu and uninstalled it.  

This has been installed since 11/2017, but it was only after the recent windows update that it started to cause major problems, exactly as described by others. It was using almost 100% of the cpu and interfering with everything. 

libs_liu
Level 1
3 3 0 2
Message 5 of 6
Flag Post
HP Recommended

I just uninstall it and the world is quiet!:Glasses:

HP shall feel shame at this!:HalfEyes:

BromleyIan
New member
4 4 0 0
Message 6 of 6
Flag Post
HP Recommended

Thanks for the tip. I found that this programme was consistently using over 50% of my CPU time. Was thinking I needed to buy a better machine, turns out I just need this programme to buzz off and stop wasting my time.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation