Framework appears to be incompatible with your operating system

[Samim8862]

How can I fix the 'This version of HP Support Solutions Framework appears to be incompatible with your operating system' error?

[Dragon-Fur]

@Samim8862 

Welcome to the HP Community --

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@Samim8862 wrote:
HP Envy x360 16 inch 2-in-1 Laptop PC 16-ac0000 (8Z1Z8AV)
Microsoft Windows 8.1 (64-bit)

How can I fix the 'This version of HP Support Solutions Framework appears to be incompatible with your operating system' error?

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-- Dragon Suggests --

Uninstall the HP Support  Solutions  Software from Programs and Features

Next,

Uninstall the HP Support Assistant from Programs and Features

Restart the computer and sign in

-- What? --

• Windows 8.x is not supported and will never get any better.
• The computer is old enough that there are no driver or software updates.
• There is no need to have the Support Assistant / Solutions Framework driver check / update programs on your computer.

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

HP Support Assistant – HPSA

Download / Video / White Paper / FAQ

 HP Support Assistant

 HP PCs - Using HP Support Assistant (Windows) 

Excerpted

Note:

If you are looking for a tool to download software updates for an HP business PC, go to HP PCs - Using HP Image Assistant.

Problems HPSA – Uninstall / Reinstall

Make sure the HPSA is completely uninstalled:

• If you tried to install the legacy version of the HPSA, do check / uninstall the software from Programs and Features
• App version of the HPSA would be located in Settings > Apps > Installed Apps

Next,

• Run Windows Updates >> If you wish to do so, check for Optional updates

Next,

• Switch Fast Start OFF
• Shut down the system
• Restart computer
• Download and install HPSA

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP Envy x360 16 inch 2-in-1 Laptop PC 16-ac0000 (8Z1Z8AV)  

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