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Honor Student
Posts: 3
Member Since: ‎09-21-2016
Message 1 of 6 (5,236 Views)
Accepted Solution

HDMI port not working (Windows 10)

Product Name: HP Beats All-in-one
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone

 

I am trying to add a second monitor to my all-in-one computer but the monitor nor the computer seem to recognise that a HDMI cable is plugged in. 

 

The screen I am connecting to is a Dell screen.  When the HDMI cable is in my computer it just flashes black and back tot he main screen again.  Also the second monitor does not receive a signal.

 

Help please, searching and searching for an answer for days!

 

Many thanks

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Accepted Solution

Re: HDMI port not working (Windows 10)

You might be able to use a USB 3.0 to HDMI out adapter. 

 

This website has several examples:  https://www.startech.com/AV/USB-Video-Adapters/

 

The button is to tell your monitor to switch to the HDMI cable source in the back.  It won't output any signal.

 

WyreNut

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Intern
Posts: 39
Member Since: ‎09-20-2016
Message 2 of 6 (5,220 Views)

Re: HDMI port not working (Windows 10)

Hello Bubbawellington,

 

Have you triet installin the video driver of the PC..?

 

If you dont know how to find the drivers, could you please provide me the Product number of the PC so i can help you to look them.

 

Regards.

I am an HP employee
Honor Student
Posts: 3
Member Since: ‎09-21-2016
Message 3 of 6 (5,194 Views)

Re: HDMI port not working (Windows 10)

Hi Thanks

 

Product Number is G9B68EA#ABU

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 4 of 6 (5,190 Views)

Re: HDMI port not working (Windows 10)

[ Edited ]

@Bubbawellington

 

According to the HP Support site for your device, the HDMI port on the back of the unit is "HDMI IN", not HDMI Out....

 

Figure : Back I/O portsBack I/O ports

  1. DC power input
  2. DC power indicator
  3. Ethernet port
  4. USB 3.0 ports
  5. HDMI In port

It's for using another video source (like a video game platform) to play through your screen.

 

WyreNut

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Honor Student
Posts: 3
Member Since: ‎09-21-2016
Message 5 of 6 (5,183 Views)

Re: HDMI port not working (Windows 10)

Thanks I thought that initially too but then found my model and the button on the side should change it over to in:

 

Figure : Left side of the system Left side of the system

  1. HDMI In button (To have the computer recognize an HDMI connection, press the HDMI In button when an HDMI cable has been connected in the rear HDMI port.)
  2. Media card reader slot
  3. Two USB 3.0 ports (bottom port provides USB Boost feature)
  4. Hard disk drive activity indicator
  5. Microphone/headphone jack

But it is not working.

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 6 of 6 (5,173 Views)

Re: HDMI port not working (Windows 10)

You might be able to use a USB 3.0 to HDMI out adapter. 

 

This website has several examples:  https://www.startech.com/AV/USB-Video-Adapters/

 

The button is to tell your monitor to switch to the HDMI cable source in the back.  It won't output any signal.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation