HOW to remove hpdiags pop up when PC starts

[RFH1]

I can't uninstall this pop up link asking me to open the link with another program. I tried install the program and then uninstall but the HP diaglink keeps showing up.

I followed all the steps in the link below without any succes.

• I does not show up in the taskmanager
• I can't find it under "services"
• I can't find it under apps.
• I can't find it searching my C drive

Tried to clean the registry manually from all HP links but even that did not work.

Any help is very appreciated

With kind regards

RFH

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/2nd-Request-on-HOW-to-remove-hpd...

[Prométhée]

hey
what exactly does the popup say, when does it appear at startup?
Did you do anything special, I guess you haven't always had this problem?

[RFH1]

Thank you kindly for reponding.

I says "pick a link to open hp diags with". I can't click on it to close it. When I click somewhere else it disappears.

No I did not have it before. Can't remember doing something special.

[Prométhée]

Nothing else ?
At what moment ?
do you have a screenshot of this popup ?
you indicate that you uninstalled / reinstalled the software, but when reinstalled, there was always the same thing?
what file did you use to reinstall it?

i see here

Product: Toshiba
Operating System: Microsoft Windows 10 (64-bit)
it's not an hp computer?

[RFH1]

It most of the time pops up after a restart of the laptop. I tried to make a screenshot but as soon that I touch something the pop up is gone. Yes I accidentally installed it on the wrong laptop. I work with different brand laptops. The file is called HPdiags.exe

The installation file comes directly for the HP site. https://support.hp.com/nl-nl/drivers/selfservice/hp-probook-430-g5-notebook-pc/17047126 and is called sp 138803.exe

Thank you very much and have a good day

[Prométhée]

yes  i know it s this

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

if you uninstalled it , install it
then open the task scheduler

https://www.isunshare.com/windows-10/4-ways-to-open-task-scheduler-on-windows-10.html

look for hp / hewlett-packard
there should be Hp diagnostic, I think it comes from here
disable everything
try/restart

[RFH1]

Thank you very much. Yes that is what is the strangest about this. It will not show up in the task manager. There is no entry whatsoever beginne with HP or similar.

[Prométhée]

task manager  ?

that's not what i' m talking about

I have the utility installed and nothing here either

 ccleaner windows

programs launched at startup
scheduled tasks, everything registered to start on demand including hpdiags here

if you have nothing anywhere, even after reinstalling the utility, I'm afraid I have no other idea

[RFH1]

Thank you for the clear example. That is the strange thing this is how it looks in my case.

No problem, thank you kindly for your time and help.

Have a good day/evening.

[Prométhée · Accepted solution]

take a good look at the gif, you have to check the box on the right, otherwise I had nothing either
if despite that still nothing then, I'm afraid I can't find anything else

apart from a windows restore before the problem appeared and  even then I'm not sure it helps

https://support.hp.com/th-en/product/hp-latex-360-printers/6838371/document/c03327545