HP App

[Mrmatt1]

Yesterday I installed the HP App from Microsoft Store.

Is this app meant to replace HP Smart, HP PC Hardware Diagnostics Windows, and HP Support Assistant apps ?

I have not had chance yet to explore it fully, but I still have the above three apps on the PC anyway for now.

Thanks.

[Dragon-Fur · Accepted solution]

@Mrmatt1 

Welcome to the HP Community --

Sorry about that -- dirty-rat spammers do squeeze in under the door on occasion.

To answer your original question...

You can likely ignore or uninstall the HP Support Assistant.

I don't use it but I do remember that HPSA seems to include the same types of tools that are now included in the HP App.

I don't know about the hardware diagnostics -- I'd keep it if you don't mind doing so.

-- Windows --

 -- Start --

HP is a wrapper that combines a Devices menu similar to HP Support Assistant with the working parts of the HP Smart Print and Scan operations.

The HP App can be found in the App store: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

-- Currently using HP Smart in Windows? --

Consider upgrading to the HP App and abandoning HP Smart --

The HP App is the replacement for HP Smart.

=================================

HP Smart Bug -- Comments -- Solution → HP App

 The weird "offset" issue is result of a rapidly spreading bug in HP Smart.

There are screenshot examples in various posts in the Community.

         ------- For those reading -------

There is a reported Bug in the HP Smart application (Windows).

           The problem has been reported to HP.

         ----------------------------------

Proposed Solution

-- Recommended -- One and more of the following --

• Upgrade to the HP App (Introduction and information is provided later in this message).  HP App is the replacement for HP Smart.
• ⇶  At the least -- Install the HP App as a means to kick the "Smart" bug to the side.  That means, Install the HP App > Restart the computer > Try using HP Smart and see if the mere act of installing its replacement (HP App) "fixes" the bug in HP Smart.  Sounds silly, but some folks report that this is enough if you want to keep using the old HP Smart application.

AND / OR

• Use HP Scan (part of your full driver printer software)
• → Model and Operating System Dependent →  Install / Use the HP Universal Scan Software (available as a separate download / install) on the drivers webpage
• Use Windows Scan until you decide / find a solution that suits your needs

                      -- Start --

-- Details / Examples  / Troubleshooting --

HP is a wrapper that combines a Devices menu similar to HP Support Assistant with the features and options in the HP Smart application.

The HP App can be found by opening the store: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

Consider upgrading to the HP App and perhaps abandoning HP Smart --

The HP App is the replacement for HP Smart.

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Main Menu / Printer Menu & Options

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Product Home - Computer

 Enter the device type and model name of your HP product

 Select a category

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Mrmatt1]

A lot to take in there.

I have already downloaded and installed the HP App from Microsoft Store.

I didn't know there was a bug in HP Smart.

I will keep HP PC Hardware Diagnostics Windows anyway.  We also have the UEFI version installed.

We don't have HP Scan installed.  Presumably I might have to download the full package from the HP Support Page somewhere ?

It will take me quite some time to work my way through that little lot (a day or so).

I may have to get back to you as necessary.

Thank you very much again for your invaluable time, assistance, information and support.

[Dragon-Fur]

@Mrmatt1 

You are welcome.

Nothing I've offered is worth a day of your time.

Don't do that.

Smiling.

-- Short version --

If you are using HP Smart,

If you run into the offset bug,

Install the HP App.

Go from there.

Next,

Yes, if you want the full driver -- which includes HP Scan - you need to install it.

If you would like us to look up the information for you, please tell us your printer model and OS / version.

OR

Find / Open the printer model

 Product Home - Printers

1.  Enter the device type and model name of your HP product
2.  Open the Software and Drivers page 
3.  As needed, enter / update and submit the Operating System / version

Next,

There are sometimes two versions of the EasyStart wrapper that should help you install the driver.

The "Internet" version requires that you select the full driver.

The "Offline Use Only" version, if offered, includes the full driver -- you don't have to select it.

Use which ever package you can get to install.

• Depending on your printer model and OS/version, you might see a listing for the HP Universal Scan Software. 
• In general, if you manage to install the full driver, you need not install the Universal Scan Software.  

OR

Printer Setup and Support

123.hp.com - Printer setup from the HP® Official site

-- Beware --

Be very careful when typing / selecting the website destination – Entering just one character, dot, or space out of place can (likely will) land you at one of the thousands of Not-HP Scam sites.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Mrmatt1]

Hello.  I apologise for the delay in replying to you.

The printer model we have is:  HP Envy 6032  (according to the label on the front of the printer).

I believe this is the relevant support page:

https://support.hp.com/gb-en/drivers/hp-envy-6000-all-in-one-printer-series/model/33518705

There is also a firmware upate listed there.  I don't actually know whether I need that or not.  At the moment, I am no going to risk doing that in case something goes wrong with the process.

At my age, and what with limitations and my lack of knowledge, plus the fact it can take me a very long time to get my head around anything, it will be  a very gradual process.  But one (hopefully) worth taking my time over.

At the moment the printer (seems) to be working OK, and I am being very cautious not to mess that up, as we never know when we're really going to need to use it.

Thank you for your patience though.

[Mrmatt1]

When I get time over the next couple of days, I will try and get to look at the links to the videos you posted, and watch those.

See if I can understand them !

All the best.

[Dragon-Fur]

@Mrmatt1 

You are welcome.

Fast is for the young and inpatient.

If it's all "too much", perhaps install and use the HP App until and unless you need to install the full driver. 

For example, the full driver supports printing from within Word, supports printing from other programs, and adds access to the full range of Printing Preferences, all or none of which you might want or need.

-- At this writing --

The Firmware update is a couple of years old -- you need not worry about it.

Next,

There are two EasyStart installation packages, either of which can be used to install the full driver.

There is an additional package listed for the Universal Scan Software.

• The Universal Scan Software is an essential match to the HP Scan software that is installed with the full driver.
• If you install the full driver, you need not bother with the Universal Scan Software.

==========================

Printer Software - Full Driver

Open

  HP ENVY 6032 All-In-One Printer

Set / Adjust the Operating System / version to Windows / Windows 11

The full driver is available in the "EasyStart" wrappers.

-- Use the one that works --

Web Pack Installation - Open Web Page - Full Driver Printer Software

Wrapper Method -- Internet connection required 

Download and install (run the exe)

HP Easy Start Printer Setup Software (Internet connection required for driver installation)

Restart the computer after the software is installed.

OR

→ Hints →  The "Offline Use Only" installation can be used for a network connected or a USB connected environment. 

Be sure to unplug the USB cable between the printer and the computer before loading the software.  Re-connect the USB cable when instructed to do so, generally near the end of the successful installation of the printer software. 

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Easy Start Printer Setup Software – Offline Use Only

Restart the computer after the software is installed.

=================================

-- What else? --

  -- FYI only --

The following is available for your printer.

================================

HP Universal Scan - Full Feature Software and Driver

HP Universal Scan Software

-- Optional --

-- Reminders --

• In general, If you have installed the full driver, you need not install the Universal Scan Software.  

and

• Options and features are model, OS, network connection type, and possibly HP+ service dependent.
• When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

-------------------

 HP Universal Scan Software – Product Page

Open website  HP Universal Scan Full Feature Software 

Select an Operating System and Version

Select Open-all to expand the driver list

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Mrmatt1]

Thanks for replying.  Sorry again for the delay in replying.

The HP app is already installed.

I think I will just leave things as they are for now, before installing the Universal Scan software (or the full driver).

Other than that, if I need to come back to you in the future I will.

It is all bit confusing, but thanks for your help once again.  I will need a bit of time to watch the videos and try and work out what is what, and what I will need to do.