HP Desktop Support Utilities 'missing required driver'

[Pallipurath]

Hi @Mrmatt1 

Thank you for your response. 

  

Unfortunately, there are no other actions we can take through this route. I recommend contacting our phone support for more assistance. 

  

This may necessitate a one-on-one conversation to resolve the issue via remote assistance. 

  

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

  

1) Click on this link— https://support.hp.com/contact 

2) Add or select the product, and change/select your region. 

3) Enter the serial number of your device or select Let HP detect your product option. 

4) Choose "other" option from the list 

5) Select the "continue to contact" option. 

  

You should see the HP phone support number or chat option listed. 

They will guide you further. 

  

Or, you may also visit the nearest HP authorized service center; the service team will check and assist you. 

Kindly follow this link to locate the nearest HP service center:    https://support.hp.com/us-en/help/service-center 

(Select the country from the dropdown menu and enter the city name or pincode.) 

Have a wonderful day! 

  

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

  

Regards, 

[Mrmatt1]

I'm not going to bother with it then.

Also, further to add to my last reply:

We would probably not be able to afford the paid support.

Also, the nearest centre to us seems to be some seventy miles away - therefore, definitely not an option.

[Mrmatt1]

To clarify:

There are probably other ways to obtain the information this utility claims it can provide  (e.g. HP App, HP Support Assistant).

I don't know why there's an issue installing it, but I don't seem to be having the same problems with other programs ?

Anyway, it's probably not needed.

[Deep_World]

Hi @Mrmatt1,

Thank you for the update and for clarifying your findings.

For a simple resolution, I recommend the following:

1. Use HP Support Assistant instead, as these tools provide most of the same system information, driver updates, diagnostics, and support features.
2. Ensure Windows and all HP drivers are fully up to date through HP Support Assistant.

At this point, if your computer is functioning normally and you are able to access the information you need through HP Support Assistant, no further action is required.

Regards

Deep_World