HP Drivers Page Redirects to error page for my device

[HaniRouatbi1]

I’m having an issue on the HP Drivers & Software support page.

When I go to the drivers page for my device:
https://support.hp.com/emea_africa-en/drivers/victus-by-hp-15l-gaming-desktop-pc-tg02-0000i/model/21...

the site redirects me to an error page.

This used to work fine before, so I’m not sure what changed. I already tried different browsers and the issue still happens.

Is the page broken, or is my model no longer supported?

Any help or similar experiences would be appreciated.

[Jerry_57 · Accepted solution]

Hi @HaniRouatbi1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

It seems you're experiencing a problem accessing the HP Drivers & Software support page for your specific HP device.
 

Here are a few steps and considerations that might help resolve the issue:
 

Check HP Support Status: Occasionally, Official HP® Support may undergo maintenance or updates that cause temporary disruptions. Check the HP Service Status to see if there are any known issues.

Clear Cache and Cookies: Browsers sometimes hold onto old site data, which can cause display issues. Clear your browser's cache and cookies and then try accessing the page again.

Use an Incognito Window: If the cache and cookies solution doesn't work, try opening the page in an incognito or private browsing window to rule out any browser-specific issues.

Try a Different Network: Sometimes, network restrictions or settings might prevent a website from loading properly. Trying a different network (e.g., switching from home Wi-Fi to a mobile hotspot) can help identify if this is the problem. 

 

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support