HP ENVY Phoenix 810-000ec needs Windows 10 drivers

[borli]

Hello,

I have a problem finding and installing Windows 10 drivers for HP Envy Phoenix 810-000ec, since there are only Win 8.1 drivers available.  I have upgraded from Win 8.1 to win 10, and it is now impossible to install win 8.1 drivers on a Win 10 PC. I need drivers for Chipset, Storage, Audio, Network and Graphics. Would you be of any help?

[Paul_Tikkanen · Accepted solution]

Hi:

Didn't W10 install the drivers you needed?

The only driver I ever see issues with is that sometimes there is no audio after upgrading.

See if these drivers work...

Chipset:  The 2nd one down on the left is the auto install file.  Install and restart the PC.

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

Audio:

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

File name: sp71717.exe

Ethernet:

This package provides the Realtek Ethernet Controller Drivers for supported models running a supported operating system. 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71804.exe

If you need the wireless driver, I would need to know what model wireless card your PC has.

I can't help you with the graphics.  W10 should have installed the graphics driver.

[borli]

These are not all of Windows 10 drivers listed for 810-000ec. Is it possible to list all the windows 10 drivers on the website?  http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-Phoenix-810-Desktop-PC-series/5395579/model/...

I need drivers just for this PC: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03937604

IDT High Definition Audio Driver

Intel Chipset Driver

Intel Management Engine Interface Driver

Intel Graphics Driver

Realtek Network Controller Driver

Intel Rapid Storage Technology Driver

NVIDIA Unified Graphics Driver

[Paul_Tikkanen]

This is a peer to peer forum.

I do not work for, or represent HP.

HP is does not support your PC for W10, or they would have listed W10 drivers on the support page over a year ago.

Here is their policy regarding W10 driver support...

http://support.hp.com/us-en/document/c05195282

As I stated before...W10 should have installed all of the device drivers, except perhaps the audio.

If your audio is not working, or the Beats is not working, then the only driver that has any chance of working is the IDT driver I posted above.

If you actually need to install drivers (there are devices listed with ! marks next to them), then you will have to get them from the individual hardware manufacturer's websites, or from HP business desktop PC's that may have similar hardware.

[borli]

I wonder why all the guides and tutorials for this PC are for win 10, but there are no official Windows 10 drivers for HP Envy Phoenix 810-000ec and similar products

[Paul_Tikkanen]

Yes, I agree with you that HP should have supported your PC with W10 drivers, because I see the release date was September of 2013, which is past the August 2013 cutoff.

So, I did a search by the motherboard type for your model -- MS-7826 (Kaili).

I found newer  HP ENVY Phoenix 810's with the same motherboard, and they do have W10 driver support.

Here is one such model, and I would imagine you can use the W10 drivers from this model on yours, since it has the same motherboard. 

Even the Nvidia driver would work for your model too, since this model appears to have the same nvidia graphics card.

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-Phoenix-810-300-Desktop-PC-series/7161705/mo...

[borli]

Ok Paul, nevermind. Thank you for your help. I wish they would make official windows 10 drivers for envy phoenix 810-000ec. or just find the way to install the old win 8.1 drivers onto newest Windows 10

[Paul_Tikkanen]

You're very welcome.

Did you see my last post about finding the drivers from a newer 810 model?

We posted at the same time.

[borli]

Yeah. I see it now. Thank you very much.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Now that I know HP should be supporting the 810-000 model series for W10, I will ask them to post the same W10 drivers to the support pages for those models.