HP Elite Mini 600 G9 PC (4C5J7AV) can't be updated with windows update

[ad218]

I get a notification to install windows 11 24H2 but my mini pc fails to install it. What should i do? 

[Joycewilson · Accepted solution]

Hi @ad218 ,

Thank you for choosing HP Community,

To troubleshoot the issue with installing Windows 11 24H2 on your HP Elite Mini 600 G9 PC, you can follow these steps:

1. Check System Requirements: Ensure that your PC meets the system requirements for Windows 11 24H2. Sometimes installations fail due to insufficient hardware specifications.
2. Update Drivers: Make sure all your system drivers are up to date. This includes important updates like the Realtek HD audio driver, Intel Bluetooth driver, Intel WLAN driver, Prolific USB-to-Serial comm port driver, and NVIDIA graphics driver which are supported and enhanced for Windows 11 24H2.
• For the Realtek HD audio driver, ensure you have version 6.0.9700.1 HP Desktop PCs - Realtek HD audio driver update v6.0.9700.1
• For Intel Bluetooth, confirm you have version 23.60.0.1 HP Desktop PCs - Intel Bluetooth driver update v23.60.0.1 for Windows 11 24H2.
• For Intel WLAN, make sure it's version 23.60.1.2 HP Desktop PCs - Intel WLAN driver update v23.60.1.2 for Windows 11 24H2.
• For the Prolific USB-to-Serial comm port, check version 5.2.7.2 HP Desktop PCs - Prolific USB-to-Serial comm port driver 2023.
• For NVIDIA graphics driver, confirm you have versions 32.0.15.5601 or 32.0.15.5608 HP Desktop PCs - NVIDIA graphics driver update v32.0.15.5601 and 32.0.15.5608.
3. Free up Disk Space: Ensure that there is enough disk space available on your system drive for the installation.
4. Disable Security Software: Sometimes, antivirus or other security software can interfere with the installation process. Try disabling these temporarily.
5. Run Windows Update Troubleshooter: Use the built-in Windows Update troubleshooter to identify and fix problems with Windows updates.
6. Check for Error Codes: If there's an error code, search for specific solutions related to it on HP's support forum or Microsoft's website.
7. Contact HP Support: If the above steps do not resolve the issue, consider reaching out to HP Support for further assistance.

Following these steps should help you address the issue with the installation of Windows 11 24H2. Make sure to back up your important data before attempting major updates or changes to your system.

Hope this helps! Keep me posted.

[ad218]

It's ok everything. My mini PC was updated. Now I'm at 25h2 

[Joycewilson]

Hi @ad218 ,

Thank you for choosing HP Community,

I’m glad to hear that the issue has been successfully resolved.

Thank you for the update, much appreciated.