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‎11-08-2017 07:26 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have paried my phone with my desktop, but unable to choose a folder on my phone to transfer pictures...

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-10-2017 07:05 AM

HP Recommended

@CarolSwanson

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have paired your phone via the HP Orbit app with your desktop PC. I read that you're unable to choose a folder on your phone to transfer pictures.

 

To assist you better, I would like to know the following information:

  • Do you receive an error while trying to transfer the pictures on your phone?
  • Are you able to transfer any other data from the phone to the PC and vice versa?

I did some research and suggest you to review the following information from this HP document:

  • Step 4: Transfer between devices.
  • HP Orbit FAQs >> Computer transfer issues.
  • HP Orbit FAQs >> Android transfer issues.
  • HP Orbit FAQs >> Send and share issues.

I hope this helps. Please feel free to keep me posted. Good luck! 🙂

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-10-2017 07:05 AM

HP Recommended

@CarolSwanson

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have paired your phone via the HP Orbit app with your desktop PC. I read that you're unable to choose a folder on your phone to transfer pictures.

 

To assist you better, I would like to know the following information:

  • Do you receive an error while trying to transfer the pictures on your phone?
  • Are you able to transfer any other data from the phone to the PC and vice versa?

I did some research and suggest you to review the following information from this HP document:

  • Step 4: Transfer between devices.
  • HP Orbit FAQs >> Computer transfer issues.
  • HP Orbit FAQs >> Android transfer issues.
  • HP Orbit FAQs >> Send and share issues.

I hope this helps. Please feel free to keep me posted. Good luck! 🙂

Was this reply helpful? Yes No

‎11-10-2017 07:20 AM

HP Recommended

Thank you for responding.  I received no error messages, but I will check the solutions you posted.  Thank you so much for your response.  Happy Holidays!!!

Was this reply helpful? Yes No

‎11-10-2017 02:46 PM

HP Recommended

@CarolSwanson

 

You're welcome. 🙂

 

Sure, let me know how it goes. Take care and wish you too wonderful holidays ahead! 

Was this reply helpful? Yes No
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