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‎07-06-2024 05:45 AM

HP Recommended
Product: HP ENVY Phoenix Desktop - 860-019 (ENERGY STAR)

Hello. After Windows 10 updates, my HP Phoenix  Control no longer works. When I click on the desktop icon, an error message pops up telling it's not installed and to install it from a CD or to browse. The HP support website doesn't list the application in its list of software and drivers. Does anyone know where at the Hp.ca/Hp.com website I can find the HP Phoenix Control? Thanks for your help.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2024 04:51 AM

HP Recommended

Not clear as to which link you are having problems with.  This the is software download and it worked for me

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71672.exe


I'm not an HP employee.
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5 REPLIES 5

‎07-06-2024 06:05 AM

HP Recommended

Looking through the topics for that item brought this

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/ENVY-PHOENIX-Series-LED-Lightin...

It appears to be the same thing as your question.  In that thread is a download for the control software.  See if that does what you are asking.


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‎07-09-2024 05:21 AM

HP Recommended

Thanks for the link. When I click on it, a message appears saying that the file is archived. Do you-or anyone-know how to access that archived file? Thanks for your suggestion.

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‎07-10-2024 04:51 AM

HP Recommended

Not clear as to which link you are having problems with.  This the is software download and it worked for me

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71672.exe


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
1 person found this reply helpful
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‎07-10-2024 07:40 AM

HP Recommended

YES! Thank you. This time the link provided worked and I was able to reinstall the HP Phoenix Control. I don't  know why the first few times I tried to access the link the message appeared that the file was archived, as I just copied and pasted it into a new tab. But this time, success!

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‎07-11-2024 05:30 AM

HP Recommended

You are welcome  Glad to help


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