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Torre1
Level 1
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Solved!

HP Softpaq Download Manager downloads the same ISO files over and over again

HP Recommended
HP Z240 Tower Workstation
Microsoft Windows 7 (64-bit)

When starting SDM and selecting the tab "Look for updates" it hangs for over an hour without resonding to  any user activity. When I look in Resource Manager I can see that the program has a lot of network activity and writes to two files, sp74537.iso and sp79915.iso.

 

When finished and I get control over it, I shutdown the SDM and then start it up again. When I select the tab "Look for updates" it start hanging again, the iso files are overwritten and then begin to grow in size.

 

- How do I do to stop this happening?

- Have I done something wrong in a previous run?

 

I know that I have previously selected an option to download rescue DVDs for Windows 7.

Is that the reason for this behaviour?

 

Any advice from you guys would be much appreciated ...

1 ACCEPTED SOLUTION

Accepted Solutions
wb2001
Level 15
Level 15
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Message 2 of 2
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HP Recommended

@Torre1,

Do you fully understand the purpose in a business environment of the SMD download the the SSM distribution mode?

Here is the manual.  If your goal is a single computer updates, then use the standard updater.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

1 REPLY 1
wb2001
Level 15
Level 15
12,842 12,628 1,774 5,020
Message 2 of 2
Flag Post
HP Recommended

@Torre1,

Do you fully understand the purpose in a business environment of the SMD download the the SSM distribution mode?

Here is the manual.  If your goal is a single computer updates, then use the standard updater.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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