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‎08-19-2020 11:53 AM - edited ‎08-19-2020 11:57 AM

HP Recommended
Product: OMEN 30L Desktop GT13-0xxx
Operating System: Microsoft Windows 10 (64-bit)

HP Support assistant shows storage.

I have 2 drives: drive 1 is C (OS) and drive 2 is G (Games)

Assistant seems to focus on drive 2

There is no way I can see any info for disc 1. clicking 'schijf 1' or 'schijf 2' on the upper left does nothing.

 

bug ?

fro1_0-1597859183566.png

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2020 06:56 AM

HP Recommended

Hi Prométhée,

This is becoming real funny.

I uninstalled (and choose to remove all settings). Reinstall did not solve the issue

Uninstalled again and installed version '8' (simply open up the SWSetup folder and run the HPSA8 setup

In version 8 the Storage is displayed correctly! (2 internal drives and 1 external drive are displayed)

HPSA tells me there is an updated version (yes we know), So I let HPSA run it's own updater

Upgrade completes succesfully and in version '9' the storage is wrong again.

So finally done with it. HPSA is offically removed from my PC now

View solution in original post

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7 REPLIES 7

‎08-20-2020 10:40 AM

HP Recommended

Hello
I do not know if I understood well
But if you have several discs, we must have the information of all the discs, when we click on it
An example :

Annotation 2020-08-20 183532.png

Annotation 2020-08-20 183533.png

Annotation 2020-08-20 183534.png

 

try reinstalling the app maybe!

HP Support Assistant | HP® Official Site

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‎08-20-2020 11:06 AM - edited ‎08-20-2020 11:34 AM

HP Recommended

hello Prométhée,

 

You did understand correctly! I have 2 drives and HP Assistant shows 2 drives, but... it only displays the details of the second drive. When I click on 'disc 1' it shows the details of disc2 and when I click on disc 2 it show the info of disc 2 (at least one is correct 🙂  )

fro1_0-1597942504874.png

fro1_2-1597942570923.png

 

Already have the latest version of HP Assistant (ver 9.6.703.0)

At least this behaviour is consistent with the main 'overview  page'  in which I only see half of the total storage

fro1_3-1597942975539.png

But I definitively  do have two discs

fro1_4-1597943112889.png

disc 1 (or disc 0 ) is not visible....  very special since HP Assistant itself is installed on this disc......

 

Just found a possible cause: Hp Site offers assistant version 9.6.605. I have 9.6.703 ánd W10 product version 2004.

It could just be a version conflict. HP Assistant might not be  up to date for W10/2004.

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‎08-21-2020 05:02 AM

HP Recommended

What you tell me is curious
"Just found a possible cause: Hp Site offers assistant version 9.6.605. I have 9.6.703 and W10 product version 2004.
It could just be a version conflict. HP Assistant might not be up to date for W10 / 2004. "
I downloaded and installed the version available here yesterday:

https://www8.hp.com/fr/fr/campaigns/hpsupportassistant/hpsupport.html
and it's 9.6.605
windows 2004 (19041,450)

 

 

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‎08-21-2020 05:14 AM

HP Recommended

Yes, the official download is 9.6.605.

But when you have Windows update its apps from the store you get a new version. (9.6.703)

In my case both 9.6.605 and 9.6.703 display incorrect storage.

But never mind. It's not a big issue

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‎08-21-2020 05:18 AM - edited ‎08-21-2020 05:25 AM

HP Recommended

Ok thanks for the information
it's odd that hp does not offer the latest version on its own site ..
I will test to see

[edit] good and fine with the latest 705 it works for me
still try to completely uninstall the app!
Download the previous version from the hp site, and test, before updating!

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Windows 11 22h2 inside , user

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‎08-21-2020 06:56 AM

HP Recommended

Hi Prométhée,

This is becoming real funny.

I uninstalled (and choose to remove all settings). Reinstall did not solve the issue

Uninstalled again and installed version '8' (simply open up the SWSetup folder and run the HPSA8 setup

In version 8 the Storage is displayed correctly! (2 internal drives and 1 external drive are displayed)

HPSA tells me there is an updated version (yes we know), So I let HPSA run it's own updater

Upgrade completes succesfully and in version '9' the storage is wrong again.

So finally done with it. HPSA is offically removed from my PC now

Was this reply helpful? Yes No

‎08-21-2020 08:05 AM

HP Recommended

102

indeed, more recent does not always mean "better"
Well sorry in any case for not having provided a solution for this

 

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Windows 11 22h2 inside , user

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