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‎05-20-2022 06:43 AM - last edited on ‎05-20-2022 09:30 AM by Retired

HP Recommended
Product: HP Slim Desktop PC S01-aF1000i (8MY21AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello, HP Support Assistant Version: 9.16.80.0 is installed on my HP Slim Desktop S01-aF1000i. Version 9.13.85.0 is available for download on the HP Support Assistant website. HP Support Assistant 9.6.587.0 is available for download on the US and DE support and driver websites. You can't find anything about HP Support Assistant Version: 9.16.80.0 on Google either. Where can I download HP Support Assistant Version: 9.16.80.0? It's a mess. That is not healthy. Kind regards, Thomas

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-03-2022 09:53 AM

HP Recommended
@Thomas103 wrote:

Hello everyone,

I hereby close this case.

Thank you for your time and support.

 

Kind regards

Thomas

Thank you, but here it is customary, to use the accept button as a solution, has the closest answer
This allows other users to find answers quickly too!

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26 REPLIES 26

‎05-20-2022 07:30 AM

HP Recommended

This  is what one of the Microsoft MVP'ers thinks about the HP Support Assistant

BeemerBiker_0-1653052924874.png

 

I have that app on several HP systems even a Dell system but I do not have the 9.16.80.0

I did find a few references to the 9.16.80.0 but no place to download it.

Our volunteer @Prométhée might be able to find it.

I would be interested in looking at it if you can upload or email it to me.  Look in your folder on the C drive "swsetup" and send a PM to me to get my email.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎05-20-2022 09:25 AM - edited ‎05-20-2022 09:27 AM

HP Recommended

Hi

ok, so i have 9.16.80.0 with windows 11

from memory, I just downloaded the version here

HP Support Assistant | HP® Official Site

and I'm not 100% certain but the update is then carried out, via the microsoft store

Capture d’écran 2022-05-20 172356.png

Capture d’écran 2022-05-20 172654.png

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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1 person found this reply helpful
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‎05-21-2022 06:20 AM

HP Recommended

Good day, thanks for your help. HP Support Assistant 9.16.80.0 is not available for download anywhere. It updates itself in the background. There isn't even an SP number for this version. I think Microsoft is pulling the strings here. HP Support Assistant is no longer offered in the Microsoft Store. I've searched everything and found nothing. Yours sincerely, Thomas Krocker.

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‎05-29-2022 01:19 AM - edited ‎05-29-2022 01:32 AM

HP Recommended

Although HP SA is installed from the HP website (Current version is v9.13.85.0) any updates for it are now updated via 'Microsoft Store', which should already be installed on your computer. 'Microsoft Store' can be accessed via the Start menu then click on 'Library' at bottom LHS then click on 'Get Updates'.

 

In my case HP SA is listed in my 'Library' of apps and was last updated on 19th May 2022 and is now v9.16.80.0.

 

I think HP changed the updating process a few months ago.

1 person found this reply helpful
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‎05-29-2022 01:29 AM

HP Recommended
@Prométhée wrote:

Hi

ok, so i have 9.16.80.0 with windows 11

from memory, I just downloaded the version here

HP Support Assistant | HP® Official Site

and I'm not 100% certain but the update is then carried out, via the microsoft store

Capture d’écran 2022-05-20 172356.png

Capture d’écran 2022-05-20 172654.png

 

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‎05-29-2022 07:56 AM

HP Recommended

What is the SP number of HP Support Assistant Version: 9.16.80.0 (Example: sp138693)? regards Thomas

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‎05-29-2022 02:20 PM

HP Recommended

Strange - I just checked my Z400 and discovered I have 9.16.80.0.  It was not there last week.

Nothing was downloaded or installed but somehow the version number got changed.

AFAICT there is no difference at all in the application.

 

BeemerBiker_0-1653855599809.png

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
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‎05-30-2022 02:37 AM

HP Recommended

Hello everyone. I just got off the phone with HP support. The nice support employee was amazed that version 9.16.80.0 even exists.

 

HP Support Assistant 9.16.80.0.png

 

He didn't know anything about it and couldn't find the SP number either. We stayed in such a way that he notified me by email. If there is an SP number, he will email me the download link.

 

regards Thomas

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‎05-30-2022 09:52 AM - edited ‎05-30-2022 09:58 AM

HP Recommended

Hi ok,

I thought it was clear enough, I then gave the link after checking
So there is no SP File, corresponding
Since it is an update that is made from the microsoft store
The last SP, so for now, is the one to download from Hp support

then, no other choice, the update is made from the Microsoft Store, so you can have the update manually, or without realizing it automatically !

HP Support Assistant | HP® Official Site

Finally having the SP, would be practically useless here anyway!

It seems that we can not find the version directly on the store
That the update is only done if you already have the old version installed
As shown in the image I gave, this can be accessed once the update is done

 

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
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